nb55 Privacy Policy

nb55 ("nb55", "we", "us", "our") is the data controller responsible for the personal information collected through the nb55 platform at nb55.pro. As data controller, nb55 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection principles.

This Privacy Policy applies to all personal data collected from registered players, prospective players who browse the Platform without registering, and individuals who contact nb55 support. It applies to all channels through which nb55 provides services, including the web platform at nb55.pro and any related customer support communications.

nb55 collects personal data through several means: directly from you when you register or use the Platform, automatically through your interactions with the Platform, and in some cases from third-party identity verification or payment providers. The categories of personal data we collect include:

nb55 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for identity verification under applicable regulatory requirements. Where such data is obtained incidentally (for example, a document submitted for KYC that contains health information), it will be stored securely and not processed for any purpose beyond the verification requirement.

nb55 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game operation.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) checks, and responsible gaming mandates.
• Legitimate Interests: Processing necessary for nb55's legitimate business interests, including fraud detection, platform security, and internal analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have freely given specific, informed, and unambiguous consent — for example, opting in to receive marketing emails or push notifications from nb55.

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

nb55 uses the personal data we collect for the following specific purposes:

• Account Creation & Management: To register your nb55 account, verify your identity, maintain your account settings, and manage your player profile.
• Service Delivery: To operate sports betting, live casino, slots, and instant-win games; to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Allied Bank, and USDT TRC20; and to credit bonuses and promotions to your account.
• Regulatory Compliance: To conduct KYC and AML checks as required under our international gaming licence obligations; to maintain records required by financial intelligence regulators; and to report suspicious activity where legally required.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling behaviour; to enforce self-exclusion requests; to apply deposit and loss limits you have set; and to contact you if our responsible gaming algorithms detect potential harm.
• Security & Fraud Prevention: To detect and prevent fraud, unauthorised account access, bonus abuse, and collusion; to investigate suspicious activity; and to protect the integrity of the Platform.
• Customer Support: To respond to enquiries submitted via live chat, email, or other support channels; to resolve disputes; and to maintain records of support interactions.
• Analytics & Improvement: To analyse usage patterns and player behaviour in aggregate (non-identifiable) form to improve Platform performance, game offerings, and user experience.
• Marketing: To send you promotional offers, tournament invitations, and bonus notifications — but only where you have opted in to receive such communications.

nb55 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your personal data only in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers — including JazzCash, EasyPaisa, and bank transfer partners — strictly for the purpose of processing your deposits and withdrawals. These processors are contractually bound to handle your data securely and only for the specified purpose.
• Identity Verification Providers: We share identity documents and biographic data with licensed KYC/AML service providers to verify your identity and age as required under our regulatory obligations.
• Game Content Providers: Aggregated and pseudonymised gaming session data may be shared with licensed game studios (such as live casino operators) to the extent necessary to operate the game and settle outcomes.
• Regulatory & Law Enforcement Authorities: Where required by law, court order, or regulatory directive, nb55 will disclose personal data to competent authorities, financial intelligence units, or law enforcement agencies.
• Professional Advisors: nb55 may share data with legal counsel, auditors, or compliance consultants under strict confidentiality obligations where necessary to obtain professional advice.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of nb55's business assets, player account data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom nb55 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than that for which it was shared.

nb55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. Where data has been anonymised, nb55 may retain and use it for statistical and analytical purposes without time limit.

nb55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the nb55 platform is encrypted using TLS 1.2 or higher, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored on nb55's servers — including identity documents, financial records, and password hashes — is protected using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. nb55 staff are granted access only to the data categories required for their specific role, and all access is logged and regularly audited.
• Two-Factor Authentication: nb55 supports two-factor authentication (2FA) for all player accounts and mandates it for all administrative access to systems holding personal data.
• Penetration Testing: nb55's platform and data infrastructure undergo regular independent penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: nb55 maintains a documented incident response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, nb55 will notify affected players without undue delay and report the breach to the relevant supervisory authority where required.

nb55 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the Platform, improve user experience, and — where you have consented — to deliver relevant content. The categories of cookies we use are:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and enable secure access to your account. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players interact with the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps nb55 improve the Platform experience. These cookies are only set with your consent.
• Functional Cookies: These cookies remember choices you have made — such as your preferred currency display or notification settings — to provide a more personalised experience. They are set with your consent.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or the cookie preference panel available on the nb55 Platform. Please note that disabling certain cookies may affect the functionality of features you rely on.

nb55 does not use third-party advertising cookies or allow external ad networks to place tracking pixels on the Platform.

nb55 may send you promotional communications — including bonus offers, tournament announcements, new game launches, and seasonal promotions — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

Marketing communications from nb55 are delivered via:

• Email to your registered email address
• SMS to your registered mobile number (where enabled)
• On-platform notifications when you are logged in

You may withdraw your marketing consent and opt out of all promotional communications at any time by:

• Clicking the "unsubscribe" link included in every marketing email;
• Updating your communication preferences in your nb55 account settings; or
• Contacting nb55 support via live chat and requesting removal from all marketing lists.

Opting out of marketing communications does not affect your receipt of transactional or service-related messages — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of the contractual service.

nb55 respects your rights over your personal data. Depending on applicable law, you may be entitled to exercise the following rights:

• Right of Access: You may request a copy of the personal data nb55 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: You may request that nb55 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that require us to keep it.
• Right to Restriction: You may request that nb55 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is disputed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on nb55's legitimate interests at any time. nb55 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the nb55 Data Protection team via live chat or by emailing [email protected]. We will acknowledge your request within 72 hours and aim to fulfil it within 30 days. In cases of complexity, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

nb55 will not charge a fee for handling data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

The nb55 Platform is strictly intended for adults aged 21 years and above. nb55 does not knowingly collect personal data from individuals under the age of 21 and does not permit such individuals to register or access any gaming product on the Platform.

As part of our registration and ongoing KYC process, nb55 applies age verification checks to all accounts. These checks may include automated date-of-birth validation, CNIC (Computerised National Identity Card) verification, and document-based identity checks. Where age verification cannot be completed satisfactorily, the account will be suspended pending manual review.

Parents and guardians who believe that a minor may have accessed the nb55 Platform using falsified identity information are urged to contact nb55 support immediately via live chat so that the account can be investigated and closed without delay.

nb55 operates under an international gaming licence and may, in the course of providing its services, transfer your personal data to servers or service providers located outside Pakistan. Such transfers may occur, for example, when processing identity verification checks, hosting game content from international studio partners, or using cloud infrastructure providers.

Whenever nb55 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect the data to a standard at least equivalent to that required under the principles described in this Policy. These safeguards may include:

• Contractual clauses that obligate the recipient to protect the data;
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection;
• Binding corporate rules where data is transferred within an affiliated group of companies.

By using the nb55 Platform and providing your personal data, you acknowledge and consent to such international transfers taking place in accordance with this Policy.

nb55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, nb55 will notify registered players via their registered email address and/or by displaying a prominent notice on the Platform upon their next login.

The revised Privacy Policy will be published on this page with an updated effective date. Your continued use of the nb55 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically — particularly before making any significant transactions or sharing new personal information with nb55. If you disagree with any changes to this Policy, you may close your account in accordance with the procedure described in the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way nb55 processes your personal data, please contact the nb55 Data Protection team through any of the following channels:

• Live Chat: Available 24/7 directly on the nb55 Platform — the fastest way to reach us
• Email: [email protected]

The email address above is provided as plain text for reference only and is not a clickable link. Please copy the address into your email client to send your enquiry. nb55 aims to acknowledge all privacy-related enquiries within 72 hours and to resolve them within 30 days.